FAQs – Everything You Need to Know
Welcome to the Monk Bespoke help desk — where style meets clarity. Whether you're curious about sizing, shipping, or returns, we’ve answered your most common questions below so you can shop with confidence and ease.
How do I place an order?
It’s easy — just choose your favorite design or style from the collections.
Then click “Add To Cart” and follow the steps to complete your order. We’ll prepare your order and let you know when it's on its way!
You will receive a confirmation email with your order details immediately after you finish your purchase.
What if I didn’t get a confirmation email?
If you don't see your confirmation email in your inbox, check your spam folder or make sure that you entered the correct email address when you checked out.
If you still don’t see the email, message us at monkbespokelabs@gmail.com and we’ll resolve it ASAP.
How do I check the status of my order?
To track the status of your order, visit the Track Order page and enter the order information provided in the confirmation email.
Can I cancel or modify my order?
You can cancel or modify your order within 12 hours after completing the purchase. We cannot make any changes after 12 hours as your order will already be in production.
Email us at monkbespokelabs@gmail.com to cancel or modify your order.
How does Monk Bespoke Labs keep its price competitive?
We are an online retailer offering custom-designed apparel and products.
We supply print-on-demand and ship our products directly from the manufacturer to you, which means there’s no middleman, mark-ups, or extra charges for our merch.
Check out our About us to learn more about our brand.
Can you tell me about your products?
We partnered with top-rated manufacturers to bring you high-quality products made from premium materials.
Our footwear are made for comfort, style, and durability — so you don’t have to pick and choose.
For more information about our products and materials, visit the Product Specs page or check out the Product Details menu on any of our product pages.
How do I know which size to get?
Ordering online can be a gamble, but we make it easy. Before you place an order, we suggest visiting our Product Specs page to view our sizing chart.
What do I do if my order is damaged or has a defect?
Your satisfaction is our priority. And while all of our products are carefully inspected before shipment, sometimes things slip through the cracks.
So if your order is flawed, damaged, of poor-quality, or incorrect in any way, we’ll reprint and send you a new one free of charge.
Contact our customer support team a monkbespokelabs@gmail.com and send us a picture and description of the issue. We handle each case individually to ensure your satisfaction.
Please see our Return and Refund Policy for more information.
How do I track my package?
We will send your tracking number and information to your email 3 to 6 days after you place your order.
What about international custom fees?
Import duties, taxes, and charges are not included in the price of the product nor in the shipping. These charges vary from one country to another and are unfortunately, your responsibility.
You could verify the charges with your country's customs office to determine what these additional fees might be.
For more info, feel free to contact our customer support at monkbespokelabs@gmail.com
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