Frequently Asked Questions

1. About Monk Bespoke Labs

What is Monk Bespoke Labs?

Monk Bespoke Labs is an Indian luxury footwear brand specializing in handcrafted leather shoes made from premium materials. Every pair is carefully crafted for exceptional comfort, durability, and timeless style.

Where are your shoes made?

All our footwear is handcrafted in Agra, India by skilled artisans using traditional shoemaking techniques and carefully selected premium leather.

What type of leather do you use?

We use carefully selected leather and suede leather across our collections, depending on the style. Each product page specifies the material and construction details wherever applicable. Our focus is on premium materials that offer comfort, durability, and a refined appearance that develops character with wear.

Are Monk Bespoke Labs shoes handmade?

Yes. Our footwear is handcrafted in India by skilled artisans using traditional shoemaking techniques. From leather selection and cutting to stitching, shaping, finishing, and polishing, each stage is completed with careful attention to detail.

2. Products & Sizing

How do I choose the correct size?

Refer to our Size Guide before placing your order. If you're unsure, contact us with your foot measurements, and we'll recommend the best size.

Can I order custom-size shoes?

Yes. We offer custom sizing for selected products. Contact our team before placing your order.

Do you make big size men's shoes in UK 12, UK 13, UK 14, UK 15 and UK 16?

Yes. Monk Bespoke Labs specializes in big-size men's footwear, with selected styles available from UK 12 to UK 16. If you need a size or width that is not listed on the website, contact our team with your foot measurements and preferred style. We can guide you on available custom-fit options.

Are your shoes suitable for wide feet?

Many of our styles are comfortable for wider feet. We also offer custom-fit options for eligible products.

How can I order shoes for wide or broad feet?

If you have broad or difficult-to-fit feet, contact our team before ordering. Share your usual shoe size along with your foot length and width measurements. Our team can recommend suitable styles and advise whether a custom-fit option is available. Whats app us +91-9368213015, our team will get in touch with you.

3. Orders

How can I place an order?

Simply select your preferred style, size, and quantity, then complete checkout through our secure payment system.

Can I cancel or modify my order?

Yes. You can request cancellation or modification within 12 hours of placing your order, provided production has not started. Once production begins, changes or cancellations may not be possible because each pair is handcrafted specifically for you.

How long does it take to make my shoes?

Orders are processed within 1–3 business days. Because our footwear is handcrafted and certain styles are made to order, production time may vary depending on the design, size, customization, and order volume. Our team will provide an estimated timeline when you place your order.

Can I request a custom design or share a reference?

Yes, depending on the design and production requirements. You can share a reference image or discuss your preferred style, colour, leather, size, or fit requirements with our team. We'll let you know what can be created and provide guidance before production begins. You can contact us/ Whats app us +91-9368213015 before placing an order.

4. Shipping

How long does shipping take?

Orders are generally processed within 1–3 business days after payment confirmation. Domestic delivery usually takes 5–7 business days after dispatch, while express delivery may take 2–4 business days after dispatch for eligible locations. International delivery typically takes 7–14 business days after dispatch. Delivery times may vary depending on your location, courier service, and other unforeseen circumstances.

Do you ship internationally? Will I have to pay customs duties?

Yes, we ship to many countries worldwide. International shipping charges are calculated separately and will be added to your order. Please note that any customs duties, import taxes, or other applicable fees are the responsibility of the customer and must be paid upon arrival in the destination country, if required.

How can I track my order?

Once your order has been dispatched, you'll receive a tracking number via email.

5. Returns & Exchanges

What is your return policy?

We accept returns under the following conditions:

  • The return request must be initiated within 2 days of receiving your order.
  • The product must be unused, unworn, and in its original condition, with all tags, accessories, and original packaging intact.
  • Custom-made, personalized, or made-to-order products are not eligible for return.
  • Footwear should be tried on only on a clean indoor surface to avoid any signs of wear. Products with worn soles, scuffs, or damage will not be accepted for return.

Once your return request is approved and the product passes our quality inspection, we will process the return in accordance with our return policy.

Can I exchange my shoes for another size?

Yes. You can request an exchange within 2 days of delivery. As every pair is made to order, exchanges are subject to availability and our exchange policy.

How long does a refund take?

Refunds are processed to your original payment method within 5–7 business days after we receive and inspect the returned product.

6. Leather Care

How should I care for leather shoes?

Clean with a soft cloth, condition the leather regularly, and store them with shoe trees in a cool, dry place.

How do I care for suede shoes?

Use a suede brush and suede cleaner. Avoid water and store them in a dust bag when not in use.

Are your shoes waterproof?

Our leather shoes are water-resistant but not waterproof. We recommend avoiding prolonged exposure to water.

7. Payments

Which payment methods do you accept?

We accept major Credit Cards, Debit Cards, UPI, G-Pay, Net Banking, and other secure payment options available during checkout.

Do you offer Cash on Delivery?

No. Since our products are handcrafted and made to order, Cash on Delivery is not available.

8. Warranty

Do your shoes come with a warranty?

We stand behind the quality of our craftsmanship. If you receive a product with a manufacturing defect, please contact us, and we'll review your case according to our warranty policy.

9. Contact

How can I contact Monk Bespoke Labs?

You can reach us by:

  • Email - support@monkbespokelabs.com
  • Phone - +91-9368213015
  • WhatsApp - +91-9368213015
  • Contact Form

Our customer support team will be happy to assist you.

Still Have Questions?
Need help choosing the right size or style? Our footwear specialists are available to assist you with product recommendations, sizing guidance, custom orders, shipping questions, and after-sales support.
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