Frequently Asked Questions

Whether you're choosing your first pair or exploring our bespoke craftsmanship, we've answered the most common questions about sizing, handcrafted leather shoes, big-size footwear, shipping, returns, and shoe care. If you need further assistance, our team is always happy to help.

Measure your foot length in centimeters at the end of the day when feet are slightly swollen, and match it to our EUR/UK/US size chart. Leather shoes typically loosen slightly with wear, so a snug initial fit is recommended.
A single monk strap has one buckle and strap across the instep, offering a sleek, minimal look. A double monk strap has two buckles for a more structured, statement-making appearance and is generally considered slightly more formal.
Yes. Black leather single or double monk straps are formal enough for offices, weddings, and business meetings, while suede or brown variants work well for smart-casual settings.
A monk strap is a formal leather shoe that uses one or two buckled straps across the instep instead of laces. It sits between an Oxford and a loafer in formality, making it suitable for both business and semi-formal occasions.
Our shoes are cemented construction and Traditional Hand-Welted is (Available only on Add-On ). Handcrafted from premium leather using Goodyear-welted and hand-welted construction techniques and cemented construction, the same methods used by leading luxury footwear brands, ensuring durability and the ability to be resoled over time.
It’s easy — just choose your favorite design or style from the collections. Then click “Add To Cart” and follow the steps to complete your order. We’ll prepare your order and let you know when it's on its way! You will receive a confirmation email with your order details immediately after you finish your purchase.
If you don't see your confirmation email in your inbox, check your spam folder or make sure that you entered the correct email address when you checked out. If you still don’t see the email, message us at monkbespokelabs@gmail.com and we’ll resolve it ASAP.
To track the status of your order, visit the Track Order page and enter the order information provided in the confirmation email.
You can cancel or modify your order within 12 hours after completing the purchase. We cannot make any changes after 12 hours as your order will already be in production. Email us at monkbespokelabs@gmail.com to cancel or modify your order.
We are an online retailer offering custom-designed apparel and products. We supply print-on-demand and ship our products directly from the manufacturer to you, which means there’s no middleman, mark-ups, or extra charges for our merch. Check out our About us to learn more about our brand.
We partnered with top-rated manufacturers to bring you high-quality products made from premium materials. Our footwear are made for comfort, style, and durability — so you don’t have to pick and choose. For more information about our products and materials, visit the Product Specs page or check out the Product Details menu on any of our product pages.
Ordering online can be a gamble, but we make it easy. Before you place an order, we suggest visiting our Product Specs page to view our sizing chart.
Your satisfaction is our priority. And while all of our products are carefully inspected before shipment, sometimes things slip through the cracks. So if your order is flawed, damaged, of poor-quality, or incorrect in any way, we’ll reprint and send you a new one free of charge. Contact our customer support team a monkbespokelabs@gmail.com and send us a picture and description of the issue. We handle each case individually to ensure your satisfaction. Please see our Return and Refund Policy for more information.
We will send your tracking number and information to your email 3 to 6 days after you place your order.
Import duties, taxes, and charges are not included in the price of the product nor in the shipping. These charges vary from one country to another and are unfortunately, your responsibility. You could verify the charges with your country's customs office to determine what these additional fees might be. For more info, feel free to contact our customer support at monkbespokelabs@gmail.com
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