Privacy policy

Privacy Policy for Monk Bespoke Lab

This Privacy Policy describes how Monk Bespoke Lab (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our store. Whether you are investing in our Shell Cordovan collection or customizing a pair of Contemporary Classics, your privacy is a cornerstone of our service.

1. Information We Collect

To provide you with high-quality bespoke footwear, we collect certain information necessary to process your orders and enhance your experience.

  • Order Information: When you purchase shoes—from Oxfords to Service Boots—we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Device Information: We automatically collect details about your device, including your IP address, time zone, and some of the cookies installed on your device to help us optimize our site’s performance.

  • Sizing & Preferences: For our "Bespoke" and "New Age" collections, we may store specific sizing data or style preferences to ensure a perfect fit for future orders.

2. How We Use Your Information

We use the information we collect to:

  • Fulfill Orders: Process payments, arrange shipping, and provide you with invoices and order confirmations.

  • Communicate: Respond to your inquiries and provide updates on your handcrafted footwear.

  • Improve Our Craft: Analyze how customers browse our collections (like Boots 2.0 or Classics 2.0) to improve our product offerings.

  • Marketing: If you opt-in, we may send you updates about new releases, such as limited-edition Shell Cordovan drops or seasonal sales.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

  • Service Providers: We use logistics partners to deliver your shoes and payment processors to ensure secure transactions.

  • Compliance: We may share information to comply with applicable laws and regulations or to respond to a lawful request for information we receive.

4. Data Retention

When you place an order for any of our styles—be it Derbies, Bluchers, or Sneakers—we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Your Rights

Depending on your location, you may have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at:

Email: Contact@Monkbespoke.com