Refund policy

Return & Refund Policy

At MONK BESPOKE LABS, we take pride in crafting high-quality leather shoes. If you are not satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

·        The return request is initiated within 2 days of delivery.

·        The product is unused, unworn, and in its original condition with all tags and packaging intact.

·        The item is not a custom-made or personalized product, as these are non-returnable.

·        Footwear must be tried on a clean surface to prevent any wear marks.

2. Non-Returnable Items

·        Used or damaged products due to customer mishandling.

·        Custom-made, personalized, or final sale items.

·        Items returned without original packaging or missing accessories.

·        Any item beyond the 2-day return window.

3. Return Process

To initiate a return, follow these steps:

Email Us: Send a return request to monkbespokelabs@gmail.com with your order details and reason for return.

Approval: Our team will review your request and respond within 24 hours.

Return Shipment: If approved, you will receive return instructions. Customers are responsible for return shipping costs unless the product is defective.

Inspection & Refund: Once we receive the returned item, we will inspect it and process a refund or exchange.

4. Refund Process

Refund Method: Refunds will be issued via the original payment method.

Processing Time: Refunds are processed within 5-7 business days after receiving and inspecting the return.

Shipping Fees: Original shipping charges are non-refundable.

Partial Refunds: In cases where products show signs of use or damage, only a partial refund may be granted.

5. Order Cancellations

Orders can be canceled within 12 hours of purchase if they have not been shipped.

Once shipped, cancellations are not possible, and customers must proceed with a return request.

6. Damaged or Defective Products

If you receive a damaged or defective item, notify us within 48 hours of delivery.

Provide photos of the product and packaging for quick resolution.

We will offer a replacement or full refund, including return shipping costs.

7. Exchanges

If you need a different size or style, you can request an exchange within 2 days of delivery.

Exchanges are subject to stock availability. If unavailable, a refund will be processed.

8. Contact Us

For return or refund assistance, contact us at:

Email: monkbespokelabs@gmail.com